4 Excellence Consultancy offers you DMA Software to get the most of your business data.

DMA Software enables you to collect, manage, analyse, and disseminate data in ways that maximize the value of your information assets and support decision-making to advance your businesses through its four modules of the real time dashboard:

1. Customer satisfaction

2. Employees satisfaction

3. Commercial Excellence

4. Operation Excellence

What does this breakthrough Software offers you?

DMA (Digital Management Assistance) is a single platform that offers your firm:

⚈ Real time dashboard to set, control and monitor KPI's

⚈ Streamlined operations and reports

⚈ Enhanced productivity


    






Soft Ware and Data Management Solutions

⚈ Digital Management Assistance

⚈ Trust Meter


4 Excellence Consultancy

⚈ Customer Satisfaction surveys design and execution

⚈ Lean and Six Sigma trainings and deployments

⚈ Lean Lay out and Lean Flow

⚈ HR systems consultancy: hiring, C&B, appraisal systems, salary surveys ... PSP-OPEX " Patient Satisfaction and operation excellence in Health Carep


Turn Key Solutions

⚈ Lean Lay out design

⚈ Interior design " Beyond Interior "

⚈ Building management systems " BMS"

⚈ Calibration and assets management SW

⚈ Internal audit Soft Ware

⚈ Soft clinic Soft Ware

⚈ Setup HR managements systems

⚈ ISO 9001 qualification

⚈ ISO 10002 Qualification

⚈ ISO 10004 Qualifications

⚈ Financial service medical hardware " Equivaa Medical"

Hospitality market

One of the biggest contemporary challenges of management in service industries is providing and maintaining customer satisfaction. Service quality and customer satisfaction have increasingly been identified as key factors in the battle for competitive differentiation and customer retention.

Trust Meter NPS

⚈ Measuring room acceptance mobile message

⚈ NPS at different hotel Facilities such as Pool, Restaurant, tec..

⚈ Measuring Over all NPS during check Out

⚈ Final Dash Board in management mobile categorized by region, country, service, Hotel by function etc...

DMA Operation Excellence

⚈ Queue time, check in process time

⚈ Room quality index

⚈ Hotel facilities cleaning quality, corridors, toilets, ... etc

DMA Commercial Excellence

⚈ Room occupancy dash board

⚈ Collection dash board

⚈ Sales & base cost versus sales

⚈ Cost of failures

              

Healthcare market

One of the biggest contemporary challenges of management in service industries is providing and maintaining customer satisfaction. Service quality and customer satisfaction have increasingly been identified as key factors in the battle for competitive differentiation and customer retention even in health care business it is more sensitive which require more attention to customer experience. In addition to the challenge monitoring the performance of Health care service

Trust Meter NPS

⚈ Big Companies Distributors NPS

⚈ NPS Out patients clinic services, pharmacies,

⚈ NPS of Medical Laboratories

⚈ Final Dash Board in management mobile categorized by hospital, function etc...

DMA Operation Excellence

⚈ Check-in process time Waiting Time at clinics , room availability

⚈ Distributors , pharmacies stock monitoring

⚈ Key Medicines stock centralized monitoring

⚈ Receiving epidemic signal from terminal and analyze the trend

⚈ Final Dash Board in management mobile categorized by hospital, location function etc...

DMA Commercial Excellence

⚈ Room occupancy dash board

⚈ Collection dash board

⚈ Sales & base cost versus sales

⚈ Cost of failures

         

Services market

One of the biggest contemporary challenges of management in service industries is providing and maintaining customer satisfaction. Service quality and customer satisfaction have increasingly been identified as key factors in the battle for competitive differentiation and customer retention.

Trust Meter NPS

⚈ Measuring NPS of outlet centers and shops

⚈ NPS of repair centers

⚈ Final Dash Board on management mobile categorized by region, country, service, termi-nal etc....

DMA Operation Excellence

⚈ Queue time,

⚈ TAT Time

⚈ Stock level

⚈ Final Dash Board on management mobile categorized by region, country , center, service , terminal, etc....

DMA Commercial Excellence

⚈ Accounts payable

⚈ Accounts receivable

⚈ Sales & base cost

⚈ Cost of Failures, such as loss of sales, etc...

              

Transportation market

One of the biggest contemporary challenges of management in service industries is providing and maintaining customer satisfaction. Service quality and customer satisfaction have increasingly been identified as key factors in the battle for competitive differentiation and customer retention.

Trust Meter NPS

⚈ NPS of Check-in Desk/ Lounges

⚈ NPS after fly, Taxi or Bus

⚈ NPS across the process and all point of service

⚈ Final Dash Board in management mobile categorized by, service point, taxi, destination etc....

DMA Operation Excellence

⚈ Queue time,

⚈ Check-in process time

⚈ Quality index at different points , Taxi Cleaning

DMA Commercial Excellence

⚈ Accounts payable

⚈ Accounts receivable

⚈ Sales & base cost

⚈ Cost of Failures, such as loss of sales, etc...

              

Banking Services

One of the biggest contemporary challenges of management in service industries is providing and maintaining customer satisfaction. Service quality and customer satisfaction have increasingly been identified as key factors in the battle for competitive differentiation and customer retention.

Trust Meter NPS

⚈ NPS for Teller

⚈ NPS for Customer Service

Final Dash Board in management mobile categorized by region, country,service , hotel etc....

DMA Operation Excellence

⚈ Queue time,

⚈ TAT (Turn Around Time) Time

⚈ Agent productivity

⚈ Loan cycle time

Final Dash Board in management mobile categorized by region, country ,bank , branch, service , etc....

DMA Commercial Excellence

⚈ Accounts payable

⚈ Accounts receivable

⚈ Sales & base cost

⚈ Cost of Failures, such as loss of sales, etc...

         

Education Services

One of the biggest contemporary challenges of management in service industries is providing and maintaining customer satisfaction. Service quality and customer satisfaction have increasingly been identified as key factors in the battle for competitive differentiation and customer retention

Trust Meter NPS

⚈ Student satisfaction in class

⚈ NPS of over all training or course

⚈ Final Dash Board in management mobile categorized by course, instructor, etc....

DMA Operation Excellence

⚈ Registration cycle time

⚈ Training Room House keeping

⚈ Class attendance

⚈ Complete education performance dash board

⚈ Final Dash Board in management mobile categorized by class, location, function, course etc..

DMA Commercial Excellence

⚈ Class or course occupancy dash board

⚈ Collection dash board

⚈ Sales & Base cost versus sales

⚈ Cost of Failures

         

Delivery Services

One of the biggest contemporary challenges of management in service industries is providing and maintaining customer satisfaction. Service quality and customer satisfaction have increasingly been identified as key factors in the battle for competitive differentiation and customer retention.

Trust Meter NPS

⚈ NPS At point of delivery using customer mobile via SMS

⚈ NPS At point of delivery using delivery person tablet

⚈ Final Dash Board in management mobile categorized by region, country , service , agent etc....

DMA Operation Excellence

⚈ On time delivery, arrival time

⚈ Product or service rejection or return rate

DMA Commercial Excellence

⚈ Collection dash board

⚈ Base cost versus sales

⚈ Cost of Failures, such as loss of sales, etc...

    
Our mission

To help companies realize greater returns on capital invested for its shareholders, customers and employees through strategy, analytics, customer satisfaction, employees satisfactions and operational excellence. To achieve the best in class 4 Excellence Model.

Our model, Lean way in consultation management

Lean Free-lance consultation model" Simple and Nipple experts" give the customer the value he needs with a competitive price.

Our freelancer team of experts is assembled, as per project requirements to perform a specific task while ensuring an optimum level of customer satisfaction.

This team is in stand still mood in term of cost until a trigger signal of business, the whole team is a variable cost and no fixed cost associated to any project or customer.



Our partners
              

Channel Partners

Egypt

Anzma Tech for Modern Solutions and Technology S.A.E

Cornish El Nil, Nile City Tower, North Tower, 22nd Floor

Tel: +20-2-2461-8523

Mobile: +20-12-25077944

              +20-12-72100045

Website: www.anzmasoft.com

Email: sales@anzmatech.com


Gulf Marketing

4Excellence Bahrain

E-mail: inforbahrain@4excellence.org


Gulf & NEA Medical

Equivaa Medical Trading

P.O. Box.54534 Kingdom Manama Of Bahrain

Tel.: +973 17005130 Fax: +973 17005192

Mobile : +97333438282

E-mail: office@equivaa.net

             ceo@equivaa.net

Website: www.equivaa.net


4Excellence Top Management

M : +20 100-1595330

M : +973 399-86171

E-mail: ceo@4excellence.org